ORDER & SHIPPING POLICY

Our products are hand-poured, crafted with care using organic ingredients. We appreciate your patience as we create something special for you.

Processing Time:

• Orders take 3–5 business days to prepare.

• Orders placed after 3 PM or on weekends/holidays begin processing the next business day.

Shipping Days:

• We ship Monday through Friday.

• Most orders ship between Tuesday and Thursday, depending on order time.

Shipping Destinations:

• We currently ship only within the United States.

• We do not ship to P.O. boxes, APO/FPO, or international addresses.

Shipping Notifications:

• You will receive an order confirmation after checkout.

• A shipping confirmation with tracking will be sent once your order ships (may take up to 72 hours).

Delivery:

• Delivery location is at the discretion of the courier (e.g., doorstep, mailbox).

• Packages may or may not require a signature depending on the carrier.

• Please ensure your shipping address is accurate. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Lost, Stolen, or Damaged Packages:

• We are not responsible for lost, stolen, or damaged packages once marked delivered.

• Please contact the shipping carrier directly for claims. We are happy to assist but cannot guarantee reimbursement.

Shipping Costs:

• Shipping costs are calculated at checkout and are subject to change.

• Express shipping and third-party shipping fees are non-refundable.

Shipping Delays:

• Delivery times may be delayed due to weather, carrier disruptions, holidays, or unforeseen circumstances.

• We are not liable for delays caused by third-party carriers.

Customer Support:

• For questions or concerns, please email support@TOPNOTE.us.

• Allow up to 48 hours for a response, excluding weekends and holidays.