REFUND POLICY

We stand behind our studio products and want you to feel confident in your purchase.

Eligibility:

• Refunds are accepted within 7 days of delivery.

• Products must be unopened, unused, and in original condition.

• Each fragrance includes a complimentary sample vial. Please use this before opening the full-sized product.

How to Request a Refund:

1. Test the included sample vial.

2. If unsatisfied, do not open the full-sized product.

3. Email refunds@TOPNOTE.us to request return authorization.

4. Once approved, ship the product to the return address provided.

5. After inspection, we’ll issue a refund for the product cost.

Note: Shipping costs and third-party payment processing fees are non-refundable. 

Processing Time:
Refunds are issued within 5–10 business days after we receive and inspect your return.

Non-Refundable Items:

• Opened, used, or damaged products

• Custom orders or limited-edition gift boxes

• Items returned without prior approval

Damaged or Incorrect Orders:
If your item arrives damaged or incorrect, email us within 48 hours of delivery at support@TOPNOTE.us with photos of the packaging and item. We’ll resolve it promptly.

Policy Abuse & Legal Notice:
We reserve the right to deny refund requests that appear fraudulent, abusive, or outside policy. This policy is governed by the laws of the State of Nevada.